This course covers topics fundamental to the delivery of excellent customer service. It is suitable for all sectors and can help develop the learner’s understanding of the importance of customer service to both colleagues and external contacts.
The Certificate in Customer Service comprises of seven units:
Unit 1 – Principles of customer service and delivery
Unit 2 – Understand customers
Unit 3 – Understand how to communicate work-related information
Unit 4 – Understand how to communicate with customers
Unit 5 – Understand how to develop customer relationships
Unit 6 – Understand how to resolve problems and deliver customer service to challenging customers
Unit 7 – Understand how to develop working relationships with colleagues.
By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress onto further qualifications.
Is it for me?
This course provides the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Students will be able to apply this knowledge in a variety of industries and job roles.
No formal academic qualifications are required to study this course. Learners must be aged 19+ and have lived in the EU for the past 3 years.
COURSE HIGHLIGHTSCOURSE HIGHLIGHTS
Why Choose Milton Keynes?
Strong Links with Over 3,000 Businesses
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