#

Level 2 Certificate in Principles of Customer Service

  • STUDY MODE Part-Time
Search

What will I do?

This course covers topics fundamental to the delivery of excellent customer service. It is suitable for all sectors and can help develop the learner’s understanding of the importance of customer service to both colleagues and external contacts.

The Certificate in Customer Service comprises of seven units:

Unit 1 – Principles of customer service and delivery

Unit 2 – Understand customers

Unit 3 – Understand how to communicate work-related information

Unit 4 – Understand how to communicate with customers

Unit 5 – Understand how to develop customer relationships

Unit 6 – Understand how to resolve problems and deliver customer service to challenging customers

Unit 7 – Understand how to develop working relationships with colleagues.

Play

What's next?

By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress onto further qualifications.

image
Find More Distance Learning Courses

Is it for me?

This course provides the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Students will be able to apply this knowledge in a variety of industries and job roles.

Play

COURSE INFORMATION

  • Start Date Various
  • Day FLEXIBLE
  • Course Ref A167-1/2
  • Location Off Site Activity (Distance Learning)
  • Fees
  • 16 - 18 £ 0.00
  • 19 - 23 £ 0.00
  • 24+ £ 0.00
  • Overseas £ 800.00

If you are over 19+ then please contact us for more information

This course takes 10 weeks to complete.

This is a Level 2 qualification awarded by NCFE.

No formal academic qualifications are required to study this course. Learners must be aged 19+ and have lived in the EU for the past 3 years.

COURSE HIGHLIGHTS COURSE HIGHLIGHTS

Why Choose Milton Keynes?

image

Strong Links with Over 3,000 Businesses

image

Outstanding Facilities

image

Affordable Study Options

Search COURSES
FILTER
Search site