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Level 2 Certificate in Principles of Customer Service

  • STUDY MODE Part-Time
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What will I do?

This course covers topics fundamental to the delivery of excellent customer service. It is suitable for all sectors and can help develop the learner’s understanding of the importance of customer service to both colleagues and external contacts.

The Certificate in Customer Service comprises of seven units:

Unit 1 – Principles of customer service and delivery

Unit 2 – Understand customers

Unit 3 – Understand how to communicate work-related information

Unit 4 – Understand how to communicate with customers

Unit 5 – Understand how to develop customer relationships

Unit 6 – Understand how to resolve problems and deliver customer service to challenging customers

Unit 7 – Understand how to develop working relationships with colleagues.

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What's next?

By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress onto further qualifications.

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Is it for me?

This course provides the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Students will be able to apply this knowledge in a variety of industries and job roles.

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COURSE INFORMATION

  • Start Date Various
  • Day FLEXIBLE
  • Course Ref A167-1/2
  • Location Off Site Activity (Distance Learning)
  • Fees
  • 16 - 18 £ 0.00
  • 19 - 23 £ 0.00
  • 24+ £ 0.00
  • Overseas £ 800.00

This course takes 10 weeks to complete.

This is a Level 2 qualification awarded by NCFE.

Applicants must have lived in the EU for the last three years, currently reside in England, with a postcode outside of Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley, and the West Midlands. Please contact providers in your local area for alternative options.

 

Applicants aged 24+ do not require any prior academic qualifications, but need a reasonable level of English language ability in order to complete a distance learning course.

 

Applicants aged 19-23 are eligible for this free course if they have already achieved a full Level 2 qualification or equivalent. Please contact us for clarification if required.

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