Level 2 Certificate in Information, Advice or Guidance

The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

This course is split into five manageable units:

Unit 1: Information, advice or guidance in practice

Unit 2: Developing interaction skills for information, advice or guidance

Unit 3: Signposting and referral in information, advice or guidance

Unit 4: Information, advice or guidance in context

Unit 5: Skills for advice providers

*Funding is subject to learners meeting set eligibility criteria; this may be discussed prior to the start of any course. Learners must be aged 19+ and have lived in the EU for the past three years. Please note that a withdrawal fee of £90 is payable if learners decide to withdraw from the course.

By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress onto further qualifications.

This course is suitable for anyone working in a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing learners to apply it to their own employment contexts. This course is delivered online using our learning platform equal. Students must have full use of either a PC or laptop. You will need access to the Internet. You must already hold a L1 or equivalent English qualification

All applicants must be at least 19 years of age to enrol for the course and have a good level of English skills to a minimum of Level One standard. Applicants aged 19-23 are only eligible if they have already achieved a full Level 2 qualification or equivalent.

Please contact us for clarification if required. Applicants aged 24+ do not require any prior academic qualifications, but do need to meet the required standard of English skills. Applicants must have lived in the UK for the last three years, currently reside in England, with a postcode outside of London, Greater Manchester, Greater London, Liverpool, Tees Valley Cambridgeshire and Peterborough, West Midlands, South Yorkshire, West Yorkshire, Wets of England, Newcastle Upon Tyne, North Tyneside and Northumberland. Please contact providers in your local area for alternative options.