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Level 2 NVQ Certificate in Business and Administration


Duration: Flexible Start Date: Various Study Mode: Part-Time, Flexible, 0:00 - 0:00 Location: Off Site Activity (Workplace Learning) Fees: £1286.00

What does this course cover?

The qualification consists of 4 mandatory units, which are:

  • Managing your own performance in a business environment
  • Improving your own performance in a business environment
  • Working in a business environment
  • Communicating in a business environment.

You will also study approximately 4 optional units from a wide choice which covers all aspects of administration within a range of organisational settings:

  • Making and receiving phone calls and e-mails
  • Handling mail and providing reception services
  • Using office equipment and diary systems
  • Using a variety of software and IT systems
  • Working with others and solving business problems
  • Delivering and evaluating customer service
  • Researching, organising, storing and presenting information
  • Developing and delivering a presentation
  • Preparing business documents from a variety of sources
  • Supporting the organisation of meetings and taking minutes
  • Supporting an organisation and the running of events and projects
  • Supporting the organisation of travel or accommodation arrangements
  • Maintaining and issuing stationery
  • Supporting the Human Resources function, including recruitment and selection of staff
  • Contributing to innovation and improvements.

Your choice of optional units will depend on your job role and development needs and can be decided once you start the course.

Who is this course for?

Are you in a junior role and want to develop your skills to become a future team leader or business manager? Would you need practical knowledge of more complex administrative support, perhaps supporting meetings and events or retrieving information? Then this Level 2 course is ideal for you.

What can I do after this course?

An NVQ in Business and Administration can help you succeed in a support role in any size or type of organisation. These roles include:

  • Secretary
  • Receptionist
  • Administrator
  • Personal assistant
  • Office supervisor team leader
  • Manager.

You may also want to continue your studies by choosing any of the following qualifications:

  • NVQ Diploma in Business and Administration Level 3
  • Advanced Apprenticeship in Business and Administration
  • NVQ Diploma in Business and Administration Level 4
  • Higher Apprenticeship in Business & Administration
  • Leadership and management qualifications from the Institute of Leadership and Management (ILM).

Why choose this course?

This Level 2 course will help you gain practical know-how in providing routine and more complex administrative support. To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your tutor to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying.

Entry requirements

There are no formal entry requirements but you will need to be working in an administrative role with some autonomy and responsibility which will allow you to demonstrate the competencies of this qualification.

Course detail

Do I need to purchase anything?

Apart from stationery, all costs are included in the course fees. You may wish to consider purchasing the text book below to support your development:

  • Business and Administration Level 2. Heinemann. Bernadette Watkins, Karen Trimarchi, ISBN 978-0-435-04690-3
How will I be assessed?

You will be required to present an e- portfolio of work based evidence that will be generated by a combination of methods that could include observations, work products, witness testimonies, personal statements, discussions and questioning and the accreditation of prior achievement.

You will be allocated an assessor who will support and guide you through the qualification. They will meet with you regularly in the workplace to help you generate the evidence. The assessor will make the judgements about the suitability of your evidence and provide feedback on your progress towards the qualification. The assessor will also arrange to conduct work place observations, which are a requirement of the qualification.

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