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Level 2 Certificate in Principles of Customer Service

Highlights Include


  • Distance learning study – 10 weeks duration.
  • Free to study
  • Nationally recognised award
  • Study materials offered online or in paper format


Duration: Flexible Start Date: Various Study Mode: Part-Time, Flexible, 0:00 - 0:00 Location: Off Site Activity (Distance Learning) Fees: 16 - 18 N/A
19 - 23 N/A
24+ N/A
Overseas £800.00

What does this course cover?

The Certificate in Customer Service comprises of seven units:

Unit 1 – Principles of customer service and delivery

Unit 2 – Understand customers

Unit 3 – Understand how to communicate work-related information

Unit 4 – Understand how to communicate with customers

Unit 5 – Understand how to develop customer relationships

Unit 6 – Understand how to resolve problems and deliver customer service to challenging customers

Unit 7 – Understand how to develop working relationships with colleagues.

Who is this course for?

This course provides the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Students will be able to apply this knowledge in a variety of industries and job roles.

What can I do after this course?

By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification.  This will enable you to further your own continuous professional development, which could support you in improving your career prospects.  You can also progress onto further qualifications.

Why choose this course?

This course covers topics fundamental to the delivery of excellent customer service.  It is suitable for all sectors and can help develop the learner’s understanding of the importance of customer service to both colleagues and external contacts.

Entry requirements

No formal academic qualifications are required to study this course. Learners must be aged 19+ and have lived in the EU for the past three years.

Course detail

How much will I have to study each week?

This qualification requires three to four hours of study each week using the distance learning workbooks.  In addition you will be required to successfully complete the tutor marked written assessments as evidence of achievement.

This course takes ten weeks to complete. You can start the course at any time of the year.

How will I be assessed?

The course requires two assessments to be completed and passed to achieve the qualification.

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