Business Practices Certificate in Customer Services
| Programme Overview |
This course provides a broad introduction to the principles of customer service and the importance of this with all types of business and industry settings. It also looks at how to improve service excellence. |
| Delivery Approach |
Distance Learning with text based workbook |
| Qualification |
Business Practices Certificate In Customer Services |
| Awarding Body |
ABC |
| Programme Content |
This programme comprises of 2 modules and 1 core module covering: Customer Care in Practice- examines why customer care is imperative in business, describes a range of reasons why customer care fails to happen, how to plan for providing customer care, examination of specific skills required for customer care to be successful including body language, attitude, written communication and presentation. Customer Service Excellence- describes service excellence as an integrated business model, definition and examination of the financial, legal, marketing, survival and stakeholder imperatives, needs and wants of customers and methods of research to establish these, methods of planning, delivering and monitoring service excellence in a business or department. The core module – Requires a consolidation of learning and promotes the transfer of learning from theory into practice through further action planning and commitment to further personal development. |
| Location |
Workplace/Home study |
| Length of Programme |
Approximately 12-16 weeks |
For more information on this course or to book you place call our Business Services Team on 01908 637056. You can also submit an online enquiry form or email our team business@mkcollege.ac.uk
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